All Aboard for Tuk Tuk time
The Challenge
Tuk Tuk Naperville had been undergoing steady growth — Adding more Tuk Tuk vehicles to meet demand also meant handling more customer inquiries.
The team at Tuk Tuk Naperville needed a way to streamline and standardize communication from customers. For a typical Tuk Tuk ride, they needed to know:
- When the ride is needed
- Where to pick the party up
- Where to drop the party off
- How many are in the party (including children)
- How many stops are being requested
Getting this information via text message was taking a lot of time and effort, so they turned to Plaidypus to streamline operations.
“Mobile App Adoption is Up. Calls for rides are down.”
The Solution
Plaidypus developed a comprehensive pair of mobile apps for Tuk Tuk in order to:
- Schedule rides via iOS and Android
- Integrate with Google Maps and Google My Maps to indicate ride costs for riders
- Allow users to quickly and easily convey the details of their ride request
- Enable riders to can cancel or reschedule at any time
Furthermore, it allowed Tuk Tuk Naperville to:
- Handle ride requests from a single dashboard and send SMSs to riders via Twilio
- Allow drivers to self-claim rides from the Tuk Tuk
- Remove cash from the model – allowing most rides to pre-pay via credit card
If you are local to the Downtown Naperville area, or frequent it, you can download the Tuk Tuk Time Mobile app here:
